Refund Policy

1. Eligibility for Refunds

We want you to be completely satisfied with your purchase. Refunds may be requested under the following conditions:

• Item received is damaged or defective
• Item received does not match the product description
• Wrong item was delivered
• Item was not delivered within the estimated delivery window (plus 14 business days grace period)

2. Refund Request Timeline

Refund requests must be submitted within 7 days of receiving your order. Requests made after this period may not be eligible for a refund.

3. How to Request a Refund

1. Contact our support team via WhatsApp NG: +234 915 959 6647 or UK: +44 7434 779198 (WhatsApp only, no calls) or email support@ukok.com.ng
2. Provide your order number and reason for the refund
3. Include clear photos of the item (if damaged or incorrect)
4. Our team will review your request within 2-3 business days

4. Refund Processing

Once your refund is approved:

• Refunds will be processed to your original payment method (bank transfer)
• Processing time: 5-10 business days after approval
• You will receive a confirmation email once the refund has been initiated

5. Non-Refundable Items

• Items marked as “Final Sale” or “Non-Returnable”
• Items that have been used, washed, or altered
• Intimate items (underwear, swimwear) for hygiene reasons
• Items damaged due to customer misuse

6. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please request a refund and place a new order.

7. Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product). Return shipping costs, if applicable, are the responsibility of the customer.

8. Contact Us

For any questions about our refund policy, please contact us:

WhatsApp only — no phone calls please

• WhatsApp NG: +234 915 959 6647
• WhatsApp UK: +44 7434 779198
• Email: support@ukok.com.ng